Gratitude. Appreciation. Thanks. Recognition.
As a veterinarian, there are times when you seemingly pour your entire heart and focus into a patient. The reality is often clients have no idea how much time and expertise went into their pet’s care or just how close their pet was to a disastrous outcome. Those cases we bookmark for our inner feel-goods, aware that we did our best work and nature cooperated for a favorable outcome
Then there are those cases were we gave our best effort and it just wasn’t enough….nature didn’t follow the book… the disease was too progressed… the resources or funds were limited…the list goes on. I have two file folders in my mind… I can remember those heart-warming feel goods but also those heart-breaks.
I remember a case from years ago; Chiquita, a little Chihuahua that presented in a Chiquita banana box. Her eyes somber and her distress and discomfort apparent as I looked into the worn brown cardboard box with a cheery bunch of bananas across its side. The irony of Chiquita the Chihuahua in a Chiquita banana box had not been lost.
She had been in labor for days and had a puppy stuck in her birth canal, necessitating an emergency C-section. She was quiet and sweet but her owners had little to no money. We worked with what little funds we had but really she needed a C-section 3 days earlier and had this point needed intensive emergency stabilization. We did what we could and worked with what was available. A catheter had been placed in her vein and the milky anesthetic solution, Propofol, was slowly injected. Her eyes relaxed and she took a breath and just like that her struggle was over. She was the one I had lost at induction. Though the odds were against her and I was angered we couldn’t have saved her I knew she had peace and her pain was gone. But I remember that little Chihuahua, Chiquita, in a Chiquita banana box.
That case was added to the heartbreak mental folder.
The owners may have since moved on and probably don’t think about the vet that tried to help them. Or they do but feel anger and disappointment. Though all our heart and being can be put into a case, the sad outcome may have brought those feelings of denial and anger that comes with grief. The anger often needs to be directed somewhere and the veterinarian or veterinary hospital may be the target of choice. Those situations hurt…they just plain hurt.
I don’t expect thanks for every ear infection I treat or spay I perform. To work for acknowledgement of others robs us of our own joy and peace in our life’s work. But sometimes when the days get long and the battle hard-fought the appearance of a thank you card in the mail or plate of cookies from clients in the break room brighten my mood and makes the struggle just a little easier.
I received the most “thank yous” during my days as an emergency veterinarian. The lobby of the emergency entrance was dated with orange linoleum and brown paneling yet clean and warm. The walls had large bulletin boards plastered with photos, cards, and letters, mostly honestly not from owners of pets saved but from owners of those pets we had helped them say goodbye to.
I always supposed it was because we were a stranger giving a service of kindness and gentleness, present during one of their most vulnerable times of need. Many of the letters served to introduce us to their lost pets, to tell us of their antics and better days. We had only known these pets at the end and at their worst so these photos and letters brought a sense of what this pet meant to their family, of the love and bond shared.
So today when a card came in the mail with kind words and photos, my heart was touched. The struggles of patients not improving, hard good-byes, and the general struggle of working with humankind and their nuances and challenges was made a little lighter because of someone’s kind words and appreciation.
So today think of someone that could use some appreciations, some words to show that their presence and work in this life matters. Send a thank-you, a text message, a phone call to a family member or friend. Say thank you to that server or cashier. I know I need more awareness of gratitude and appreciation.
“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.”